Shipping policy

Shipping Policy

Thank you for shopping with Love Bug Co.! Every order is carefully prepared with attention to detail, and we appreciate your patience while we create something special just for you.

Processing Time

Most orders are processed and shipped within 7–14 business days.

Please note that processing time refers to the time it takes us to create and prepare your order before it ships. Shipping time is additional and depends on the shipping carrier.

Some orders may require additional processing time, including:

  • Large business embroidery orders

  • Bulk orders

  • Highly customized items

  • Holiday or peak shopping seasons

If your order requires additional time, we'll contact you as soon as possible.

Preorder Items

Some apparel colors and specialty items are offered as preorders.

Preorder items require us to order the blank product from our supplier before embroidery begins, which may extend processing times.

If your order contains both preorder and in-stock items, your entire order may ship together once all items are complete unless otherwise arranged.

Shipping Rates

Shipping costs are calculated at checkout based on your order size, weight, destination, and selected shipping method.

Order Tracking

Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow your package's journey.

Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Please double-check your shipping address before placing your order.

Love Bug Co. is not responsible for packages delayed, lost, or returned due to an incorrect or incomplete shipping address provided at checkout.

Additional shipping charges may apply if an order must be reshipped.

Shipping Delays

Once your package has been shipped, delivery times are determined by the shipping carrier.

Love Bug Co. is not responsible for delays caused by:

  • Weather

  • Holidays

  • Carrier delays

  • Natural disasters

  • Other circumstances beyond our control

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

We'll work with you and the shipping carrier to help resolve the issue as quickly as possible.

Local Pickup

If local pickup is offered, you'll receive an email when your order is ready.

Please wait for confirmation before arriving to pick up your order.

Questions?

If you have any questions regarding shipping, processing times, or your order, we're always happy to help!

📧 Email: lovebugcocrafts@gmail.com

Thank you for supporting Love Bug Co.! Every order is handmade with love, and we're so grateful to be part of your special moments. ❤️