Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lovebugcocrafts@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lovebugcocrafts@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lovebugcocrafts@gmail.com.

Return & Refund Policy

At Love Bug Co., every order is created with care and attention to detail. Because many of our items are handmade and personalized, our return policy differs slightly between custom and ready-to-ship products.

Personalized & Custom Items

All personalized and custom-made items are final sale and cannot be returned, exchanged, or refunded.

This includes, but is not limited to:

Custom embroidered apparel
Personalized bags and accessories
Custom bag tags and keychains
Business embroidery
Bring Your Own Item (BYOI) services
Any item made specifically for your order

Please review all names, initials, dates, colors, fonts, and customization details carefully before placing your order. Love Bug Co. is not responsible for errors submitted during checkout.

Ready-to-Ship Items

Unused, non-personalized, ready-to-ship items may be returned within 14 days of delivery.

To be eligible for a return, items must:

Be unused and in their original condition.
Include all original packaging (when applicable).
Show no signs of wear, washing, or damage.

Customers are responsible for return shipping costs unless the return is due to our error.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

If the issue is determined to be our error, we'll gladly repair, replace, or refund your order at no additional cost.

Bring Your Own Item (BYOI)

We take every reasonable precaution when embroidering customer-provided items.

However, Love Bug Co. is not responsible for:

Manufacturer defects
Fabric flaws
Damage caused by hidden weaknesses or construction issues within customer-supplied items
Normal wear of previously used items

By submitting your own item for embroidery, you acknowledge these risks.