Refund policy

Return & Refund Policy

At Love Bug Co., every order is created with care and attention to detail. Because many of our items are handmade and personalized, our return policy differs slightly between custom and ready-to-ship products.

Personalized & Custom Items

All personalized and custom-made items are final sale and cannot be returned, exchanged, or refunded.

This includes, but is not limited to:

  • Custom embroidered apparel

  • Personalized bags and accessories

  • Custom bag tags and keychains

  • Business embroidery

  • Bring Your Own Item (BYOI) services

  • Any item made specifically for your order

Please review all names, initials, dates, colors, fonts, and customization details carefully before placing your order. Love Bug Co. is not responsible for errors submitted during checkout.

Ready-to-Ship Items

Unused, non-personalized, ready-to-ship items may be returned within 14 days of delivery.

To be eligible for a return, items must:

  • Be unused and in their original condition.

  • Include all original packaging (when applicable).

  • Show no signs of wear, washing, or damage.

Customers are responsible for return shipping costs unless the return is due to our error.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

If the issue is determined to be our error, we'll gladly repair, replace, or refund your order at no additional cost.

Bring Your Own Item (BYOI)

We take every reasonable precaution when embroidering customer-provided items.

However, Love Bug Co. is not responsible for:

  • Manufacturer defects

  • Fabric flaws

  • Damage caused by hidden weaknesses or construction issues within customer-supplied items

  • Normal wear of previously used items

By submitting your own item for embroidery, you acknowledge these risks.

Cancellations

Orders may be canceled only if production has not yet begun.

Once materials have been ordered or embroidery production has started, cancellations cannot be accepted.

Refunds

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Questions?

If you have any questions about your order or our return policy, we're always happy to help.

📧 Email: lovebugcocrafts@gmail.com

Thank you for supporting Love Bug Co. We truly appreciate your trust in our small business and are committed to creating products you'll love! ❤️