Love Bug Co. Policies
Custom Orders
At Love Bug Co., every item is made with care and customized specifically for you. Because each order is personalized, we ask that all customization details—including spelling, dates, colors, fonts, and design selections—are reviewed carefully before submitting your order.
Once production has begun, changes or cancellations may not be possible.
If we have any questions about your design, we will contact you before beginning production.
Turnaround Time
Our standard turnaround time is approximately 7–14 business days from the date your order is approved. Larger business orders and specialty items may require additional production time.
Shipping time is separate from production time.
If you need your order by a specific date, please contact us before placing your order so we can determine if we can accommodate your request.
Returns & Exchanges
Due to the personalized nature of our products, custom and personalized items cannot be returned, exchanged, or refunded unless an error was made by Love Bug Co. or the item arrives damaged.
If there is an issue with your order, please contact us within 7 days of delivery with your order number and photos of the item so we can work toward a resolution.
Bring Your Own Item (BYOI)
Our BYOI service allows customers to provide their own embroidery-friendly items for customization.
Customers are responsible for ensuring their item is clean and suitable for embroidery.
While every reasonable precaution is taken during the embroidery process, embroidery involves needles, stabilizers, and machinery. Love Bug Co. is not responsible for manufacturer defects, fabric flaws, or damage resulting from hidden weaknesses or construction issues within customer-provided items.
We reserve the right to decline embroidery on any item that we believe is not suitable for the embroidery process.
Business Embroidery
We proudly offer custom embroidery services for businesses, schools, teams, organizations, and events.
Pricing varies based on garment type, stitch count, logo complexity, placement, and quantity ordered.
A digitizing fee may apply for new logos. Once a logo has been digitized, it can typically be reused for future orders.
Please contact us for a personalized quote.
Customer Artwork & Logos
By submitting artwork, logos, or designs, you confirm that you have the legal right to use and reproduce the submitted materials.
Love Bug Co. is not responsible for trademark or copyright violations resulting from customer-provided artwork.
We reserve the right to refuse any design that is offensive, unlawful, or otherwise inappropriate.
Shipping
Orders are shipped using trusted shipping carriers.
Once an order has been shipped, Love Bug Co. is not responsible for delays caused by the shipping carrier, weather, or other circumstances outside of our control.
Customers are responsible for providing an accurate shipping address. Additional shipping charges may apply if a package must be resent due to an incorrect address.
Order Accuracy
Please double-check all names, dates, initials, colors, thread selections, and personalization details before placing your order.
Love Bug Co. is not responsible for errors submitted during checkout.
Contact Us
Questions about an order or custom project?
We'd love to help!
Please contact us through our website, social media, or email, and we'll get back to you as soon as possible.
